Return Policy

Return Policy

Last Updated: 10/03/2024

At Karana, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return policy below.

1. Return Period

You may return items within 90 days of the original purchase date for a full refund or exchange, provided the items are unused and in their original packaging.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be in its original condition, unused, and free from any damage.
  • The item must be returned in its original packaging, including all accessories, tags, and documentation.
  • A receipt or proof of purchase must accompany your return.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Items that have been used or damaged.
  • Gift cards.
  • Sale or clearance items that are marked as final sale.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at karana1993@163.com to request a return authorization.
  2. Provide your order number and a brief explanation of the reason for the return.
  3. After receiving approval, securely package the item and include all original materials.
  4. Ship the package to the address provided by our customer support team. Please note that you are responsible for the return shipping costs unless the return is due to a defect or error on our part.

5. Refunds

Refunds will be processed within 7-10 business days after receiving the returned item. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

If you wish to exchange an item for a different size or color, please contact our customer support team for instructions on the exchange process. You will need to return the original item and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.

8. Questions or Concerns

If you have any questions or concerns about our return policy, please do not hesitate to reach out to us at karana1993@163.com. We are here to help!

Thank you for shopping with Karana! We appreciate your business and aim to provide you with the best products and customer service.