FAQ

Frequently Asked Questions (FAQ)

1. What is your product warranty policy?

We offer a one-year warranty on all products, covering manufacturing defects and functional failures. Please refer to our warranty policy for more details.

2. Where can I find the product user manual?

Each product page provides detailed instructions and maintenance guides. If you need further assistance, feel free to contact our customer support team.

3. Do you offer international shipping?

Yes, we provide international shipping. Shipping fees and estimated delivery times vary based on the destination. During checkout, please select your country/region to view the corresponding shipping information.

4. How can I track my order?

Once your order has been shipped, we will email you the tracking information. You can use that link to check the status of your order on the courier’s website.

5. How do I return or exchange a product if I'm not satisfied?

If you are not satisfied with your product upon receipt, you may request a return or exchange within 90 days. Please ensure the product is unused and remains in its original packaging. For detailed return policies, please see our return page.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.

7. What payment methods do you support?

We accept various payment methods, including credit cards, debit cards, and PayPal. The available payment options will be displayed on the checkout page.

8. How can I find the latest products and promotional information?

Please subscribe to our newsletter to receive updates on new product launches, promotions, and special offers. You can also follow us on our social media platforms to stay connected.

9. Can I purchase products in-store?

Currently, we only offer online shopping. We are dedicated to providing a convenient and efficient online shopping experience for every customer.

10. What should I do if my question is not answered here?

If you have further questions or need additional assistance, please get in touch with us through our contact page, and our customer service team will respond to you as soon as possible.